Terms & Conditions

Terms of use


We, MOSER SCHAFFHAUSEN AG, are committed to upholding the trust and confidence of our visitors to our websites and our social pages (the “Sites”) including www.h-moser.com and https://pioneerchronicles.com

The Terms of Use apply to anyone using our Sites, in particular visitors, fans or partners. Your access and use of our Sites are governed by these Terms of Use and you must accept them. 

We reserve the right to update these Terms of Use from time to time in particular for legal or regulatory reasons or to allow optimal functioning of the Sites. 

Intellectual Property

All copyright, trademarks and other intellectual property rights in all text, images and additional materials on the Sites are the property of MOSER SCHAFFHAUSEN AG or are used with permission. 

You may download, display or print the content of our Site solely for personal, non-commercial use, thereby retaining and reproducing every copyright notice or other proprietary rights notice contained in any other material you download. Any other use, including the reproduction, modification, distribution, transmission or broadcast of the content of the Site, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of MOSER SCHAFFHAUSEN AG.

The reproduction and publication of media documents included on this Site under the “Press” section is authorised for editorial purposes, provided the source is clearly indicated: MOSER SCHAFFHAUSEN AG. This permission does not, however, grant the right to modify any material.

MOSER SCHAFFHAUSEN AG does not warrant that your use of any content displayed on the Sites will not infringe rights of third parties.

You warrant that you own the rights over any submission, including suggestion or idea or have obtained permission to share. You also agree that MOSER SCHAFFHAUSEN AG is allowed to re-use your submission free of compensation. 

Rating and reviews, testimonials

MOSER SCHAFFHAUSEN AG welcomes feedback on your experience with our products through our sites and platforms. Product testimonials shall be accurate and constructive.  We also reserve the right to edit your testimonials for length, spelling, etc., and to post your comments in e-mails and other marketing materials.


These Terms of Use shall be governed in accordance with Swiss law and any dispute shall be brought before the Courts of Schaffhausen, Switzerland. 

This Site is operated by MOSER SCHAFFHAUSEN AG located at Rundbuckstrasse 10, 8212 Neuhausen am Rheinfall, Switzerland. If you have any questions, please contact us by email at marketing@h-moser.com.


Privacy notice

Thank you for visiting and using our website and our e-boutique, as well as our social media pages (“Sites”).

MOSER SCHAFFHAUSEN AG respects your right to privacy in the online world when you use our Sites and when you visit our Pioneer Chronicles. This Notice explains how and for what purposes we use the information collected about you through our Sites, via offline programs or events.

Scope of this privacy notice and your consent

By using our Sites or by giving us your personal data, you accept the practices described in this Privacy Notice. If you do not agree to this Privacy Notice, please refrain from using or visiting our Sites or providing personal data. 

MOSER SCHAFFHAUSEN AG reserves the right to make changes to this Privacy Notice at any time and we will communicate to you any substantial changes.

What personal data we collect about you

We only collect personal information that is necessary for a specific purpose or that you provide us with your consent, based on your actions and behaviours or for a legitimate reason:

  • Personal contact information such as gender, name, full address and email, telephone number or demographic information; 
  • Information related to your orders and purchases placed on our e-shop, via our Concierge Services or through our authorized retailers; 
  • Information about your watch, such as serial number, date and place of purchase;
  • Payment information, such as credit cards, and billing addresses; 
  • Your comments and user-generated content, including any photos, videos and personal stories that you share with us;
  • Your profiles on social networks; 
  • Your preferences regarding our products. 

We also use cookies and other tracking technology which collect certain kinds of information when you interact with our sites or open our emails, such as IP addresses, devices or browsing preferences. You can find more information in our Cookie Notice.

We may collect personal data about you from third party data aggregators (e.g. Google), promotional partners, public sources and third-party social networking sites. Such information may include personal data as part of your profile on a third party social network and that you allow that third party to share with us, pursuant to their rules. 

Why do we collect personal data and use it

We may collect and use your personal data for a number of purposes, including:

  • to fulfil your orders and purchases on a contractual basis, including after sales service;
  • to respond to your queries or share them with our partners so that they respond to you in your language or in relation to your country of residence; 
  • to contact you for marketing purposes with your consent or based on a previous purchase;
  • to combine with information we receive from others to help understand your needs and to provide you with better service, including customizing sites and serving you interest-based advertising;
  • for security and maintenance of our Sites; for reporting; and for risk, dispute and record management.

With whom do we share personal data

We may disclose your personal data to the following entities:  

  • our partners, official retailers and our after-sales service centre. 
  • our service providers (e.g: our payment provider Concardis), logistic providers (e.g: the selected shipping companies) and marketing agencies.  
  • authorities if so requested by law.

The MOSER SCHAFFHAUSEN AG Sites may use third parties such as network advertisers and ad exchanges to serve you ads on third party websites after you leave our MOSER SCHAFFHAUSEN AG Sites, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the MOSER SCHAFFHAUSEN AG Sites. See more information in our Cookie Notice.

We require such third parties, who may be based outside the country from which you have accessed the Sites, to comply with all relevant data protection laws.

We might propose social plugins, in which case we may collect and process information relating to your account on social media platforms. The third-party platform’s use of information collected from you (or as authorized by you) is governed by its own privacy policy and your settings on the service.

How do we store, secure and retain data 

We take all reasonable technical and organisational measures to protect the personal data we hold against loss, unauthorised access or disclosure and against other misuse. Your personal data will not be sold or disclosed to any other third parties except as provided in the Privacy Notice.

When the personal data that we collect is no longer required for the given purpose, or for legal requirements, we destroy or delete it in a secure manner.

Your rights

How you may access your personal data and seek its correction

You can request access to the personal data we hold about you by contacting us at marketing@h-moser.com. You have the right to tell us if you would like to withdraw your consent, correct, update or delete your personal data in our records. To assist us in dealing with your request, please provide your full name and details.

You may opt-out at any time from marketing communications by following the ‘opt-out’ options provided or by contacting us (marketing@h-moser.com). You may also limit the use of tracking technologies (such as cookies for which you can set your browser to warn you before accepting them, or you can simply set it to refuse them).

How to contact us

MOSER SCHAFFHAUSEN AG, registered in Switzerland under number CHE114.016.278 acts as “data controller” for the personal data it processes in the framework of this Privacy Notice. 

Please contact us by email at marketing@h-moser.com.


Cookie Notice

A cookie is a small piece of information which is sent to the hard drive of your device by a web server so that some information about your browsing activity can be collected.

We use the term “cookie’ for any technology that is collecting information from your device, such as information about your use of our apps and websites, about your device such as the device ID, IP address and browser type, demographic data and if applicable the URL of the linking page.

We also use web beacons or pixel tags to allow us to count visitors who have viewed our pages or read our promotional e-mail messages/newsletters. They are not used to access your personal information without your consent. 

Necessary Cookies are used to 

  • Remember information you have entered when you navigate on our Site
  • Identify you as being logged in to our Site
  • Remember the goods and services you ordered when you get to the checkout page 

Performance cookies are used to 

  • Provide statistics on how our Site is used
  • See how effective our adverts are 
  • Detect any errors that occur
  • Test different designs of our Site

Functionality cookies are used to

  • Remember settings you have applied such as layout, language, or preferences 
  • Show you when you are logged in to our Site
  • Share information with partners to provide a service on our Site.

Targeting cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. We use them to

  • Link to social networks like Facebook, which may subsequently use information about your visit to target advertising to you on other websites
  • Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.

We use a cookie preference center to customize your cookies settings 

You can customize the cookies you agree to activate by clicking on the cookie settings tab provided by our cookie preference center. 

We reserve the right to make any changes and corrections to this Notice. Please refer to this page from time to time to review these and any new additional information.


Want to find out more ?

Our concierge service is available to answer any questions you may have.